FREQUENTLY ASKED QUESTIONS
&
TERMS AND CONDITIONS

 

· How long will my print last?

The stability and longevity of any print is dependent upon many factors, conditions and circumstances, including, but not limited to, the medium the image was printed on, display and mounting conditions, light, heat, humidity, atmospheric conditions, environmental pollution, handling, cleaning and post-printing treatments.


Images printed on traditional Photo Paper, rather than archival or museum quality Fine Art Paper or Canvas, will have a shorter life expectancy. With that said, under normal fine art viewing conditions, (i.e., indoors and not baking in direct sunlight), the following are approximate life-expectancy guidelines for your print:


  • Photo Paper: .................................................  20-30 yrs.
  • Fine Art Museum Paper (framed under glass)..   85-100+yrs.
  • Museum Canvas: (coated*)............................  85+ yrs.


*All of our Giclee Canvas prints are coated with a protective finish after printing to increase longevity and to make cleaning easier, since Canvas prints are not normally mounted under glass.

· Why are your prices higher for canvas prints?

First of all, the Breathing Color Canvas that we use is a 65% polyester – 35% cotton museum quality Canvas that is resistant to color changes and shifts, yellowing, expansion, contraction and fraying. Accordingly, it is more expensive than Fine Art Paper or Photo Paper. In addition, whether your Canvas Print is “Gallery Wrapped” (which takes more time, effort and materials) or printed flat for later mounting by you, it is hand-coated with a clear laminate that protects, preserves and enhances your print. The coating – lamination process is done by hand and the print must dry in a dust-proof room for 24-48 hours before it is gallery wrapped or prepared for shipment. All of that makes a Canvas Giclee Print more expensive.

DIGITAL FILES & PRINTING

 

· What types of files can I send you?

We prefer uncompressed 8 bit .Tiff digital files using Adobe RGB 1998 Color Space. (If you are unsure about the Color Space of your file, we will convert it for you.) We also accept compressed .Tiff files, but please make sure they were compressed with LZW. While we can also work .jpeg and PSD files, uncompressed .Tiffs are better. If you do send us a .jpeg file, please make sure it was saved at “High Quality” in order to minimize compression artifacts. You should be aware that the .jpeg file format is a “lossy” file format. That means, every time you have opened and then saved that .jpeg file, some of the digital information in the file was lost, which degrades the image to some extent. Also, if there are any layers in your file, (text, adjustment or otherwise), please make sure that the file has been flattened in Photoshop before you send it to us. Files can be sent to us via our file upload link or on CD or DVD. Our upload link features 128-bit SSL encryption for file transfers. If you wish to send us your file on a CD or DVD, please indicate that at the time you order and send the file to us at our mailing address. All files are checked by us for viruses before they are opened.


For images with a print size of 11 x 14 and smaller, your file should be saved with a DPI of at least 300. If the print size is to be larger than 16 x 20 the DPI should be at least 200. (If in doubt, save your file with a 300 DPI and it will still work.)


We also suggest that you save you file at 100% of the desired print size, and that preview your file at 100% of the final print size that you desire. Often, a file will look fantastic on your monitor at 25% or 50% of the print size, but not so great when you get up to 100% of the desired print size. If your file looks pixilated and/or grainy at 100% of the desired print size, it may be due to the type of file it was captured or saved as, (i.e., .jpeg), compression artifacts, inadequate file size, low DPI, and/or inadequate or poor resolution of the camera sensor. (In Photoshop, go to Image > Image Size> and check the dimension and resolution of your image).


While we can boost apparent image resolution or size (to a degree) using “interpolation,” there are limits to re-sizing. Going up more than 100% will result in some loss of quality. So, always send us the best image file that you have. JUST KEEP IN MIND, YOUR FINAL PRINT WILL ONLY BE AS GOOD AS THE IMAGE FILE THAT WE HAVE TO WORK WITH.

· Can you re-size my image?

The short answer is “Yes.” We do offer re-sizing as a part of our digital retouching and enhancement services. However, the real question is, “What will my final print look like after it is re-sized.” While we do make minor standard sizing adjustments for final print output, (for free), there is a limit to what can be done in terms of digital enlargement. The following table will give you a rough idea of what type of final print sizes you might expect, based upon the megapixel size of your camera’s sensor:
 
Output Size By Resolution


 Megapixels: Native Output Size: Comfortable      Extreme
                                                    Enlargement:    Enlargement:


      10            8” x 12”                 16” x 24”          24” x 36”
      15           10” x16”                 20” x 30”          30” x 40”
      20           13” x 19”                30” x 40”          40” x 60”
 
However, a lot depends on the quality of the camera, the size of the actual sensor itself, (not just how many megapixels it contains), how the digital information was gathered and processed, (was it saved as a jpeg, or a .Tiff or as a raw file), and how clean that digital information was when it was written to your card. (The cleaner the original digital signal, the more picture detail and less noise will be contained in the recorded image, thereby increasing the over-all quality of the original image and what digital information is available for the digital enlargement.) There is an obvious difference between say, a $200.00 12 megapixel point-and-shoot camera and a $2,500.00 12 megapixel semi-professional Nikon D700 DSLR camera. Not to mention, there are also vast differences in the quality and light sensitivity of the lenses in both cameras. The size of the 12 megapixel sensor in the point-and-shoot camera might be the size of the finger-nail on your little finger and it might only save the image as a compressed .jpeg file, while the sensor on the Nikon is size of a full 35mm film frame and the image can be saved as a .Tiff or an uncompressed raw file by the camera. Nonetheless, both the point-and-shoot and the Nikon will take a 12 megapixel image. Yet, there are considerable differences in the quality of the images between the 2 cameras. These differences and the sorts of image quality problems and issues that can arise usually do not appear when you view your image in a reduced size on your computer monitor. However, such things as digital noise and grain caused by a camera with a small sensor, or noise and grain from cameras that automatically boost ISO sensitivity in order to take a picture in poor light, or compression artifacts from cameras that record their images using overly compressed .jpeg files, will become readily apparent when your image is enlarged or re-sized to any significant degree. While software does exist to reduce noise, grain, and artifacts, image quality, sharpness, and color accuracy can be lost if noise reduction software is used in excess. At the end of the day, the key is to use the best photographic equipment that you can, along with proper lighting and good photographic techniques and workflows.

When significant re-sizing is required, (as a part of our digital retouching and enhancement services), we use “Genuine Fractals” for sizing adjustments. If we see that the size of your image file is significantly too small for the final print size that you have ordered, we will advise you of that before we print, but often-times we cannot tell until after the file has actually been printed. So, always preview your image file at 100% of the desired final print size, so that you can be sure that the file size and quality are adequate for your desired print. (However, since art is subjective, what looks good to you is all that matters.)

 

· My image looked fantastic on my computer monitor, but the print I received from you is too light or too dark or the colors don’t match what I see on my monitor. Why is that?

These are possible issues. Unless you want us to do digital restoration/color corrections on your file, except for standard sizing adjustments for final print output, WE DO NOT ADJUST, MODIFY, CORRECT, OR ENHANCE YOUR DIGITAL FILE IN ANY WAY. WE PRINT YOUR DIGITAL FILE AS-IS! We cannot be responsible for incorrect white balance, wrong color mode, poor resolution, low DPI, overly compressed files, out of focus shots, the fact that you may have altered or adjusted the file in an image editing program, such as Photoshop, or that you may have adjusted the brightness, contrast, or color values of your computer monitor or graphics card, in order to make the image more visually pleasing to you when viewed on your specific monitor.


We use a professional, wide-gamut graphics grade color monitor that is capable of displaying 97.8% of the Adobe RGB color space, along with special calibration and profiling software and hardware for both our monitor and our printer. In addition, we have custom ICC profiles for our Fine Art Paper, Canvas, and Photo Paper to insure as much as possible that we have accurate, uniform and consistent color reproduction. Our graphics monitor is calibrated on a weekly basis.


What all this means is that WE CANNOT GUARANTEE that your final print will match how your image may look on your computer monitor, simply because, often-times, your monitor will display the image either lighter/darker or with different color levels. Unless you are a Professional Photographer or Digital Fine Artist with a graphics-grade monitor and you have have invested in calibration software and hardware for your monitor, the reality is that the average person's computer monitor is simply not calibrated, (and quite often is not even capable of being calibrated), to accurately reproduce digital images. Even if you do have a better than average monitor, and the monitor was color-calibrated when it was purchased,  it must be re-calibrated periodically, since the calibration will shift and change over time.  (We re-calibrate our monitor at least once a week.) If you look at an image on a web-page on your desk-top computer, and then on your laptop, and then on a friend's computer, chances are each monitor will show the image slightly differently, whether the changes are in color levels, saturation, contrast, gamma or simply lighter or darker. We are not saying that your image doesn’t look good on your monitor. But, our monitor and printer have been designed and set-up to provide accurate, uniform and consistent color reproduction using common industry standards, not whatever color management or adjustments you might be using to make your images look pleasing to you on your monitor.


If you have any doubts about your digital file in terms of the image being too light, too bright, too dark, or having unsatisfactory color levels or values, we do offer digital restoration and enhancement services, which can be helpful in minimizing these sort of issues.


Again, the quality of your final print can only be as good as the digital file the print is made from. At the end of the day, unless you want us to enhance your digital file, WE PRINT YOUR DIGITAL FILE AS-IS!

· What happens to my digital file after my print is made?

Your digital file is your property (or the property of the copyright holder if you are acting on his/her behalf). Basically, you are providing us with a copy of the file to enable us to perform Fine Art printing services for you. Your file never leaves our facility and it is not shared with anyone or viewed by anyone other than our staff. It is only viewed in connection with the printing of your image. Unless prior arrangements are made with us in advance for the printing of Limited Editions of your image, we will electronically store your image at no cost on a separate hard drive in our facility only for a period of sixty (60) days after the date your order is shipped to you. That way, you have a reasonable period of time to order additional prints if you wish. While we will exercise ordinary care in storing your file on a hard drive for the sixty (60) day period, you will bear all risk of loss of the digital file due to fire, theft, mechanical and/or electronic or equipment failure(s). After the sixty (60) day period, WE WILL PERMANENTLY DELETE your digital file from the hard drive on which it is stored AND PERMANENTLY DESTROY THE FILE. We DO NOT return your digital file to you in any form or manner, whether by e-mail, post or otherwise, and we do not keep any copies of your file under any circumstances, other than as mentioned above.

GALLERY WRAPPING

· What is Gallery Wrapping?

First of all, Gallery Wrapping relates only to Giclee Canvas Prints. Basically, the image is extended and wrapped around wooden stretcher bars that frame the four (4) sides of the print. The stretcher bars do just that: they stretch the canvas in all four (4) directions. The image is “framed” around the stretcher bars and no further framing is necessary. (Although you could put the stretched canvas in a traditional frame, most people simply hang the Gallery Wrapped Canvas on the wall without a frame.) The size of our stretcher bars is 1.75.” What that means is that additional canvas is required in order to do the wrap. For instance, if you ordered a 24 x 36 Gallery Wrap, we actually have to use canvas that is sized approximately 27.5 x 39.5, so that a 1.75” wrap can be added around the four (4) sides of the image. All of our Giclee Canvas Gallery Wraps are first coated with "Glamour 2," a clear protective finish after printing and before stretching to seal the canvas, enhance longevity, make cleaning easier, and enhance the impact of the colors.

· What is on the edge of a Gallery Wrapped Canvas?

The Gallery Wraps that we offer contain a “mirror edge.” Basically, whatever visual depiction that is contained in the 1.75” area around the four (4) sides of your image is digitally reproduced or cloned and then seamlessly blended into the image and added to the 1.75” area that will be wrapped around the stretcher bars. This means that none of your original image is cut-off or lost around the edge of the stretcher bars. We find this to be more visually pleasing than white, black or colored edges.
 
 

BORDERS

· Bleeds and Borders

We normally print borderless or “full-bleed.” That means if you order a 24 x 36 print, the entire Canvas or Paper will be printed out to all of the four (4) edges. If you would like a white border around your Print, please let us know at the time you place your order. For a Giclee Canvas, we recommend a 2” border if you wish to stretch the canvas yourself at a later time. For a Giclee Fine Art or a Photo Paper Print, we recommend at least a 1” border. However, please be aware that if you order a border around your Print the actual image itself will be re-sized (reduced) by the amount of the border that you order. For instance, if you have ordered a 24 x 36 Fine Art or Photo Paper Print with a 1” border, the actual size of the paper will be 24 x 36, but the image size with a 1” border will be 1” less on all four (4) sides, resulting in a 23 x 35 image on a 24 x 36 sheet. The same is true for a Canvas Print. So, please keep that in mind when you ask for a border. If your order does not contain a request for a border, your image will be printed borderless or full bleed.

PROOFS

 

· Proofs are only offered in connection with Limited Editions

In order to keep costs down we do not offer free proofs or samples. If you feel that you need a proof or sample, please contact us and we will discuss pricing with you. Professional Photographers and Digital Artists who wish to utilize our services in connection with the printing of Limited Editions of their work will receive free Artist Proofs or Samples in connection with their initial order. Please contact us for additional details.

HOW DO I PAY

· PayPal

We accept all major credit cards through PayPal. When you place your order, you will be sent directly to PayPal's secure site for the processing of your payment. We do not receive any of your credit card information or details. We do not accept personal checks or money orders. All payments must be made through PayPal.

SHIPPING & HANDLING

 

· What are your shipping charges?

We have a flat-rate shipping and handling charge of $20.00 for orders shipped to the U.S.  Please contact us for a shipping quote for shipments outside the U.S.  We are not responsible for any duties or custom fees that may be charged on any order shipped outside the U.S. If you are ordering more than 1 flat Canvas or Paper Print at the same time, we will ship all of your prints rolled together in the same Fine Art shipping tube for the $20.00 amount. If you order more than 1 Gallery Wrapped Canvas, you will be charged $30.00 for each Wrapped Canvas that is shipped (they have to be shipped in separate Fine Art boxes). All shipments in the U.S. and to Canada are shipped FedEx Ground. If you require a different (or faster) shipping method, please contact us for a shipping quote.

· How is my order prepared for shipment?

Flat Prints (Canvas, Fine Art Paper and Photo Paper) are covered with an acid-free Fine Art Packing Paper, the Prints are then rolled and inserted in a strong cardboard Fine Art shipping tube. Gallery Wrapped Canvases are also covered with the same acid-free paper and then inserted in a heavy cardboard Fine Art shipping box, along with plenty of foam, and/or bubble wrap, and/or paper fill to cushion the Canvas.

· What if my order is damaged in shipment?

This happens very rarely, since we use FedEx for shipping. However, in the event you suspect damage in shipment, please inspect the shipping tube or box carefully before opening and make sure the sealing tape is not broken or torn, or that the tube or box has not been tampered with or opened. If you observe any of these conditions on delivery, please have the driver note the observed condition(s) on the shipping bill. You can also refuse delivery if any of these conditions are evident and request that the tube or box be returned to us. If you accept delivery and shipping damage has occurred, please advise us at once and we will file a claim with the carrier. The filing of the claim may require you to return the tube or box to us at your expense. (However, most of the time the carrier will not require the actual return of the damaged prints, but we require the return of the damaged print in order to do a re-print.) If your Print has been damaged in shipment, we will normally re-print your order at no cost while the claim is pending. If we do re-print your order while the claim is pending, we will require the return of the damaged to Print to us at your expense before we re-print your order. We will not re-print your order or provide a replacement Print to you if we believe the damage was caused by mishandling of the tube, box or print after delivery to you.

· When can I expect my order to be shipped?

General turnaround time is 5 to 7 working days. Allow 2 additional days for Canvas prints. Canvas prints take longer to cure; must be hand-coated with a laminate; and gallery wrapping generally takes additional time. Large orders can take longer time. We will notify you by e-mail when your order is shipped and provide a tracking number.

· Do you offer "drop-shipping"?

No, we do not offer “drop-shipping.”

CARING FOR MY PRINT

 

· How do I care for my Giclee Canvas Print?

Most Giclee Canvas Prints are not mounted under glass. Typically, Canvas Prints are mounted in a Gallery Wrap or affixed to a solid surface, such as archival mount board and then framed. To care for a Canvas Print, all you need to do is to lightly and occasionally dust the Print using no chemicals, cleaners or water. (A fine feather duster should work.) If your Canvas Print has been Gallery Wrapped, do not remove the Canvas from the wooden stretcher bars in order to attempt to make your own adjustments. Over time, Canvas can expand and contract to a small degree. It is entirely possible that after an extended period of time your Gallery Wrapped Canvas may have to be slightly adjusted or tightened. If such an adjustment is needed, take the Canvas to a professional frame shop for the adjustment (it is relatively simple and inexpensive thing to do … if you have the right tools). As with all Prints, to ensure longevity display the Print away from direct sunlight (UV) and extreme heat and cold.

· How do I care for my Giclee Fine Art Print or my Photo Print?

Giclee Fine Art Paper and Photo Prints are not coated with a protective coating like Canvas Prints. Accordingly, they are normally mounted and framed under glass to ensure maximum longevity. When you receive your Fine Art Paper or Photo Print from us, be very careful how you handle it. We recommend that you handle it as little as possible prior to mounting / framing; that you have the Print mounted / framed as soon as possible after you receive it; that you do not touch the printed surface with your hands or fingers; and that you handle the Print only by the edges or the back. As with Canvas Prints, to ensure longevity display the Print away from direct sunlight (UV) and extreme heat and cold.

LIMITED EDITIONS

 

· Can you print Limited Editions for Professional Photographers or Digital Fine Artists?

Yes we can. The new Canon IPF 8300 Fine Art Inkjet Printer that we use has its own internal hard-drive and a unique proprietary file system that allows the image file and all the print parameters to be stored directly in the Printer and read only by the Printer. What this means for the Professional Photographer or Digital Fine Artist is that the 1st. Print and the 301st. Print (and all the Prints in between) will be exactly the same. Photographers and Artists no longer have to commit to an extended (and costly) print-run in order to ensure uniformity from print to print. If you are a Professional Photographer or Digital Fine Artist who requires Limited Editions, please contact us for special terms and pricing.

SUBJECT MATTER & COPYRIGHT

 

· Are there subjects or things that you will not print?

We will not print anything that is illegal or that violates another person’s copyright. In submitting your file to us for printing, you certify that you either: (1) Own the full and complete copyright in and to the image depicted in the file, or (2) You are acting as the agent of the copyright holder, with full, complete, and express authority to have the image printed/reproduced. We will refuse to print any image that violates or infringes on the rights of the copyright holder to the image.